Oregon SLA Dashboard
Track time-sensitive milestones and keep care moving forward.
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SLA Settings
Adjust the time allowed for each milestone. Business days are Monday–Friday in Eastern Time; holidays count.
Saving recalculates all open cases from their original milestone dates. Hold pauses remain in effect. Overdue flags may appear or disappear; historical events are not rewritten.
Email Settings
Staff attribution
Administrators manage staff mapping under User access → Permissions → Map User to GHL.
Default Company Signature
Used when a sender has no confirmed GHL account or their personal signature is unavailable. Missing personal details do not block sending through the configured company sender.
A case can be overdue and have missing information. Counts below reflect the selected owner and milestone.
Overdue milestones by type
Each bar shows the number of overdue milestones—not a percentage.
| Details | Opportunity / Patient | Opportunity Owner | Overdue milestones | Longest overdue | CRM information | Notes |
|---|
No cases match these filters.
Owner summaries: weekdays at 10 AM Eastern. Holidays count. Missing required CRM data is shown as “Field blank in CRM.”