Care at Home · Phone activity
Every conversation, in view.
Call activity, team demand and capacity.
Checking your access…
When customers call
Busiest inbound hours
When your team reaches out
Busiest outbound hours
Inbound service
How calls ended
Department experience
Average wait until staff answer
Answered calls only. Unavailable measurements are not treated as zero.
Busiest inbound departments
Busiest outbound departments
Staff activity
Calls and conversation time
Volume is not a quality score. Roles and hours worked differ. Talk time excludes measured hold and ringing.
| Staff member | Inbound answered | Outbound attempts | Outbound answered | Talk time |
|---|
Hourly counts and calculation notes
| Hour · Eastern | Inbound received | Outbound attempts |
|---|
Transferred legs do not count as new conversations. Inbound answers are credited to the first answering staff member. Outbound answers can include voicemail. Multi-day hourly charts combine the same hour across selected days.